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Troubleshooting Tips

Get helpful tips to troubleshoot issues and keep everything running smoothly

Common Issues + Solutions

  • Didn’t Receive a Verification Code: Double-check phone number entered. Ask them to try again or use a different device
  • Can’t Scan QR Code: Have the team leader use the “Send via Text” option or manually provide the join link
  • Missed or Duplicate Addresses: Check polygons and removal areas for overlap. Use the “Unroute” feature to reset and re-assign.
  • Unassigned Addresses Remaining: Encourage teams finishing early to “Get More Addresses” or reassign via the admin view
  • Odd or Scattered Routing: Try a smaller route size or unroute and reassign for improved logic
  • Lost Signal/Data: The app requires an internet connection to function. When out of range, it may become unusable
  • Location Services Not Working: Ask users to enable location services in browser/device settings
  • App Not Responding: Refresh the browser. Ensure a modern browser like Chrome, Safari, Edge, or Firefox is being used
  • Visit Results Not Saving: Make sure the team member clicked “Save and Done”. Check connectivity if still not updating
  • Missing Data on Reports: Re-export the event results; refresh the results page
  • Using Browser Back Button: Train users to use the in-app back button for reliable navigation. Do a “pull down” refresh if the Browser Back button was used
  • Forgetting Routes or Leaving Early: Encourage teams to return unused addresses before they depart
  • Support & Help Built-in Help: Direct volunteers to the “I Need Help” section in the app for immediate instructions or admin contacts
  • On-Site Support: Designate a tech-savvy helper at your event for hands-on troubleshooting